We are hiring For CRM Profile For Karol Bagh and GIP Noida Location

from 2 to 7 year(s) of Experience
₹ 3,00,000 - 5,00,000 P.A.

Job Description

Dear Candidate

Hope you are doing well

Greetings from "The Global Zone hr Services"

We are hiring for CRM Profile for Karol Bagh and GIP Noida Location

Job brief
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.


Responsibilities
Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs


Requirements
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)

Role:Associate/Senior Associate -(Technical)

Salary: 3,00,000 - 5,00,000 P.A.

Industry:Retail

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Employment Type:Full Time, Permanent

Education-

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate

Company Profile

THE GLOBAL ZONE HR SERVICES

Ekta tyagi

Company Info
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Contact Company:THE GLOBAL ZONE HR SERVICES